Longwall Product Support

NEPEAN Longwall seeks the highest level of customer satisfaction and repeats business courtesy of doing what we say we are going to do and delivering reliable, value-packed services. Our facilities in QLD and NSW are located close to our customer base.

NEPEAN Longwall employs people who are specialists and very strong at the core of the business and lead all critical activities.

The aim of our service centres are;

  • Reduce our customers CAPEX and OPEX costs without an impact on safety, reliability and productivity;
  • Satisfying our customers through superior and consistent execution;
  • Use our knowledge to improve equipment life, productivity and performance of the NEPEAN brand and other equipment in use by our customers;
  • Operate a sustainable, innovative and flexible business model that enables our business to expand and contract to meet demand and market forces with no impact on product and service quality;
  • Develop relationships with our customers that are beneficial and transparent.
  • To be passionate about longwall mining and solving customer problems;
  • Make continual reinvestment in product development, technology, innovation, and facilities.